Information We Collect

When you use our event budget planning platform, we collect different types of information to help you plan better and provide our services effectively.

Information You Provide Directly

• Your name, email address, and phone number when you create an account
• Event details including dates, venues, attendee numbers, and budget allocations
• Payment information processed through our secure payment partners
• Communications you send to our support team
• Feedback and survey responses you choose to share

Information We Collect Automatically

Like most web services, we gather some data automatically when you visit our site. This includes your IP address, browser type, device information, and how you interact with our platform. We use cookies and similar technologies to remember your preferences and improve your experience.

How We Use Your Information

Your data helps us deliver and improve our services. Here's what we do with it:

• Process your event budget plans and save your work across sessions
• Send you important updates about your account and service changes
• Provide customer support when you need help
• Improve our platform based on how people use different features
• Detect and prevent fraudulent activity or misuse
• Comply with legal requirements and respond to lawful requests

We don't sell your personal information to third parties. Period. We may share aggregated, anonymized data for research or industry insights, but this never includes information that identifies you personally.

Data Storage and Security

We store your information on secure servers located in Australia. Our technical team uses industry-standard security measures including encryption, firewalls, and regular security audits.

Security Measures We Use

• SSL/TLS encryption for data transmitted between your device and our servers
• Encrypted storage for sensitive information like passwords
• Regular security assessments and penetration testing
• Strict access controls limiting who can view your data internally
• Automated backup systems to prevent data loss

While we work hard to protect your information, no internet transmission is completely secure. You should also take steps to protect your account, like using a strong password and not sharing login credentials.

Sharing Your Information

We only share your data in specific situations:

All third-party service providers we work with are contractually required to protect your data and can't use it for their own purposes.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

How to Exercise Your Rights

Email us at support@prexamolura.com with your request. We'll need to verify your identity before processing requests involving personal data. Most requests are handled within 30 days, though complex requests may take longer.

Data Retention

We keep your information only as long as needed to provide our services and meet legal requirements.

• Active account data: Retained while your account remains active
• Event and budget information: Kept for 7 years after account closure for accounting purposes
• Payment records: Maintained for 7 years as required by Australian tax law
• Marketing data: Deleted within 90 days of unsubscribing
• Support communications: Archived for 3 years for quality and training purposes

After these periods, we securely delete or anonymize your data so it can't be linked back to you.

International Data Transfers

Your data is primarily stored and processed within Australia. If we need to transfer information overseas (for example, to a cloud service provider with servers in multiple locations), we ensure appropriate safeguards are in place.

These safeguards include contractual agreements requiring recipients to protect your data according to Australian privacy standards and implementing technical security measures.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect information from children. If you're a parent and believe your child has provided us with personal information, contact us and we'll delete it promptly.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we last revised this policy. Continuing to use our services after changes take effect means you accept the updated policy.

Australian Privacy Principles Compliance

prexamolura complies with the 13 Australian Privacy Principles (APPs) contained in the Privacy Act 1988. These principles govern how we collect, use, store, and disclose personal information, and how you can access and correct your information.

If you have concerns about how we handle your personal information, you can lodge a complaint with us first. If you're not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC).